Terms & Conditions


X-Perience Boudoir, XB, x-perienceboudoir.com and x-perienceboudoir.co.uk photo shoots and make over services are available to persons aged 18 and above. If you book with X-Perience Boudoir Photography you are confirming that you are aged 18 or over. Proof of age may be required for younger looking clients.

Gift Vouchers

Gift vouchers must be paid for in advance before shipping to the required address. Gift vouchers can redeemed up to one year after purchase date, are non-transfarable and have no cash value.

Ordering

Gift When making an order on the Site, you must follow the instructions on the Site as to how to make your order and for making changes to your order before you submit it to us. You confirm that you are an adult aged 18 or over and are based in, and have a delivery address in, the United Kingdom.

If you order face-to-face, you may pay by an acceptable credit card or, alternatively, by cheque guarantee card or cash. We shall obtain the money for payment of the Product when we accept your order.

Once you have ordered a Studio Session for a specific time and date, we will confirm that date in writing to you and will not accept any other work from other clients for those times and dates. This will be deemed to be commencement of the provision of the Products. Any subsequent change of date of the Studio Session requested by you will be subject to an additional fee of up to 50% of the price of the Product, chargeable at our discretion.

All photo shoots include a non–refundable deposit. Products are not transferable once you have bought your chosen photo shoot package.

Cancellations

Gift Once your order has been accepted, your cancellation rights are limited in accordance with this clause.
Provided that we have not already confirmed a Studio Session in writing with you or commenced production of the Photographic Product (which can occur at any time after our acceptance of your order), you have the right to cancel a Contract with us at any time up to the 7 days after the date when we accept your order. You have no right to cancel once we have booked a Studio Session or commenced production of the Photographic Product. You have no right to cancel or reject the Products on the basis of style or composition.
If you have the right to cancel your Contract in accordance with this clause and you wish to do so, you must notify us by email to our email address. Once you have notified us that you are cancelling your Contract, any sum debited to us from you credit card will be re-credited to your account as soon as possible and in any event within 30 days of the date of your cancellation.
You may postpone your shoot to another time if you cannot make your original appointment date/time. To postpone your shoot we require at least 48 hours notice. The amount of times you may postpone your appointment is at our discretion.

General

RE-SHOOT POLICY - In the instance where you are unhappy with the images from your shoot, we have a re-shoot policy. The re-shoot policy states that we will, at our discretion, invite the client back for a re-shoot within 1 month of the original shoot. We will only offer a re-shoot where we believe it is due/necessary and will resolve the issue. If the client simply wants more images or is unrealistic about how she should appear we will not offer a re-shoot. We will not add any images from the existing shoot into the gallery. All images not in the gallery will be deleted immediately.
RETOUCHING - If you would like any additional retouching to your images you can request this when placing your order by entering in the reference number of the image and describing your request within the ‘notes’ field. Our print team will do their best to meet your request but any additional retouching is always at our discretion and always in line with the X-Perience Boudoir house style and ethos.
DURING YOUR SHOOT - For the comfort of staff members and other clients, during your photoshoot the studio is a closed set, this means that no men are allowed. A female friend or family member can sit in with you, at your photographer’s discretion. NO CHILDREN are permitted at the studio, so if you need to bring your child with you please bring along an responsible adult to take them elswhere and supervise them for the duration of your appointment.
RETURNS - In the event that the Prints are damaged or defective when you receive them, or do not match the description specified in the Service, you will be entitled to return the Prints to X-Perience Boudoir, within 7 days of receipt by you making sure you notify us by telephone and email beforehand. In those circumstances, X-Perience Boudoir, will either reprint the photographs or provide a refund.